FAQ’s
You do not need a referral to see a physiotherapist when you are paying privately. However you will need a referral from your GP if your treatment is being covered by DVA, Workcover, TAC or Medicare EPC.
Private health rebates for physiotherapy are available. To find out if you are covered for physiotherapy or how much of the payment will be covered it is best to contact your private health fund directly, as the amount covered will depend on your particular level of cover. We have a Hicaps machine that allows you to claim on the day of service and pay the difference. Alternately, you can pay in full and claim the rebate from your health fund directly.
Our physiotherapists are recognized providers with Medibank Private, BUPA and HCF.
The number of visits required will vary between injuries and patients. There are many factors that contribute to this, such as: severity of injury, treatment type required and degree of supervision needed. Your physiotherapist will work with you to determine the best treatment schedule that works for you and your health needs.
If possible please bring any scans, post-surgery information, referrals or any other information provided from other medical professionals that is relevant to your injury. This will help your physiotherapist get the necessary information to make an informed decision about your diagnosis and treatment.
As part of physiotherapy treatment, we often need to see the area of the body that is injured. If possible, please bring or wear clothing that allows you to expose the area. For example: shorts and/or singlet. Comfortable clothing that you are able to move in, such as gym clothes, is normally best.
Yes, we have plenty of parking at the rear and out the front of the clinic.
Yes we do. All of these forms of payment require a referral from your GP. If you are being treated under Workcover and TAC you will need to pay for all treatments until the cover is approved and you have a claim number. From then on we will bill these agencies directly for as long as your cover lasts. There is no gap for payments covered by DVA providing that you have an eligible DVA white card or gold card. You will be required to get a referral from your GP. Medicare EPC plans will incur a small gap fee in accordance with our fee structure. EPC plans are for people with underlying chronic illness and you may receive up to 5 visits under this plan. You can contact your GP to find out if you are eligible.
